BBVA Compass in 8951 Main Street

Customer Reviews about BBVA Compass:

• ★ ☆ ☆ ☆ ☆
  I have been with this bank for 18 years, I guess things are getting tough for them as they now have begun to nickle and dime their customers. I'm a little fish in their big pond but I am leaving them behind, poor customer service, and they provided me with bad info which i made a finacial decision on and it was wrong then i got penalized for it. I hold them no ill will but i also wont be treated unjustly. I cant recommend them as a banking institution place your money else where. Maybe someday they will get back to the basics of good ole fashion customer service, but for now they have lost it. Sorry Compass Bank listen and learn and treat your remaining customers with respect and great customer service.
  By A Google User, August 23, 2017
• ★ ☆ ☆ ☆ ☆
  Went to this bank to cash a check as a non customer. The want 8 dollars as a non customer. Seems a little cheap but oh well. Then I present my ID and official renewal printout from the DPS and the arrogant manager says she cannot accept a piece of paper as it's not an official ID. Which is odd since every other place I've presented this to has been fine with that ID and renewal certificate from the DPS. We all kind of use this thing called the internet these days as that's how it's done. Guess her unique policy only applies to people not wearing a suit and tie. Completely annoying experience and felt like I was being talked to like an insignificant piece of trash not worth the managers time. So happy that I bank with a different company as this one seems to be stuck in the 90's and only talks to you like a person of you meet their specific WASP standards.
  By Isaac Weathers, July 16, 2017
• ★ ★ ★ ★ ★
  Love this Bank, They know me when I walk in the Door, they are very helpful and do there best to handle my business needs. I would suggest to the person who had the problem with the loan. It could have been the product of the many changing loan guidelines that many people are feeling the stress of.
  By janie ragsdale, January 30, 2017
• ★ ☆ ☆ ☆ ☆
  Quite possibly the worst bank that I have ever dealt with. Tried to do a refinance. After 4 months and extending the lock 3 times I have had it. The bank gets close to closing and then they need another document or something that no one else has mentioned before. In the meantime the lock expires and it costs more to close. My advice - steer clear of this bank altogether.
  By Phillip Hayes, January 24, 2017

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